FREQUENTLY ASKED QUESTIONS

What exactly am I getting?

SlumberPod structure:

50 inches long, 36 inches wide, 56 inches tall
Pair of sturdy aluminum shock cord poles
Fabric [breathable] 85% polyester, 15% spandex. 
(Folds down into 17 inches by 5 inches by 6 inches bag for storing or travel.) 
Product including travel bag = 5 pounds. 
(Playard/travel crib not included)

SlumberPod fits playards 39-40 inches long, 28-30 inches wide and 28-34 inches tall, including but not limited to the following playard models: 4moms® breeze® playard, BABYBJORN® Travel Crib Light, Baby Trend® Deluxe Nursery Center, Cosco Funsport® Play Yard, Dream On Me Portable Playard, Dream On Me Travel Light Play Yard, Evenflo® Portable Deluxe Playard, Fisher-Price® Ultra-Lite Day and Night Play Yard, Graco Pack-n-play®, Graco® Travel Lite Crib, Guava Family® Lotus Play Yard, Foundations Essentials Portable Travel Yard, KidCo® Travel Pod Portable Playard, Nuna™ SENA™ Aire Travel Crib, phil&teds® Traveller™ Portable Crib, Safety 1st Happy Space Play Yard.

SlumberPod is ALSO compatible with several cots and small blow up mattresses including the Regalo My Cot Portable Toddler Bed™ and The Shrunks' Junior Toddler Travel Bed.

 

What playard models is SlumberPod compatible with?

SlumberPod fits playards 39-40 inches long, 28-30 inches wide and 28-34 inches tall, including but not limited to the following playard models: 4moms® breeze® playard, BABYBJORN® Travel Crib Light, Baby Trend® Deluxe Nursery Center, Cosco Funsport® Play Yard, Dream On Me Portable Playard, Dream On Me Travel Light Play Yard, Evenflo® Portable Deluxe Playard, Fisher-Price® Ultra-Lite Day and Night Play Yard, Graco Pack-n-play®, Graco® Travel Lite Crib, Guava Family® Lotus Play Yard, Foundations Essentials Portable Travel Yard, KidCo® Travel Pod Portable Playard, Nuna™ SENA™ Aire Travel Crib, phil&teds® Traveller™ Portable Crib, Safety 1st Happy Space Play Yard.

SlumberPod is ALSO compatible with several cots and small blow up mattresses including the Regalo My Cot Portable Toddler Bed™ and The Shrunks' Junior Toddler Travel Bed.

 

What are some tips for getting my child used to the SlumberPod if they are hesitant? Our beta testers shared the following advice:

Set up the pod at home before your trip

Put the SlumberPod in the living room for your kid(s) to explore

If possible, have your child sleep in their playard and SlumberPod at home before traveling

If your baby or toddler is nervous about zipping the main zipper closed, try letting them sleep the first time or two with the zipper open or partially open -- then they may be more comfortable zipping it later. (Note: for babies under a year old, we recommend opening the vents after the baby falls asleep and leaving the main window at least partially open.)

And/or let your baby fall asleep with the zipper open or partially open, then zip it up after he/she falls asleep

 

Does the pod have a bottom?

Our privacy pod structure is bottomless, allowing you to easily slip it over a standard-sized playard (sold separately). Here’s a quick video of how to set up the SlumberPod (https://youtu.be/SFqohudgpWI). There are also printed instructions sewn in the travel bag.

 

Is SlumberPod soundproof?

The fabric does minimize some noise but doesn't create a totally soundproof barrier. Good news though: because the pod is bottomless, you can slip a noise machine underneath!

 

What are the wash/care instructions?

Thank you for your question! The material can be spot cleaned as needed. The pod material is a premium polyester/spandex blend. Machine wash is not recommended.

 

What’s the difference between SlumberPod and a camping tent?

Here are the key differences: 1. Many tents are treated with flame retardant chemicals and our pod is not. 2. Tents are made from waterproof materials that are not air permeable; our privacy pod is made from a premium, breathable fabric and has air vents you can open up as well. 3. Our structure is bottomless, allowing you to quickly and easily slip it over a playard. 4. A tent that would fit a playard inside would be giant (especially to fit the crib through the entryway); our pod is specially designed to be the same width and length as a playard, meaning it doesn't take up much room in a hotel room. (If you’ve set up a camping tent before, the way the poles work will feel familiar to you, which is a good thing!)

 

Does SlumberPod keep my child from escaping their playard?

It *might* but we can’t guarantee it. SlumberPod isn’t built like a crib safety net that goes inside a child’s home (full-sized) crib. It completely encloses the playard.

 

What colors does SlumberPod come in?

To start, SlumberPod is only available in black with a baby blue outside trim. But don’t worry, more colors will be available in the near future! For more information and pictures, please visit our website! http://www.slumberpod.com.

 

Can I use SlumberPod outdoors?

SlumberPod is recommended for and approved for indoor use.

 

Is sleeping in the same room as a baby really a struggle?

YES! We’ve since talked to hundreds of parents who struggle when sharing a room with a baby—and we’ve seen countless social media posts fretting about this same issue. More than 80% of 600 parents we recently surveyed said their baby or toddler who sleeps great at home doesn’t sleep as well away from home.

 

What is the Return Policy?

We’re here to help, so if you change your mind or your order isn’t quite right for some reason, it can come back to us within 30 days from the delivery date. Once we’ve received your returned item, we’ll give you a full refund of the purchase price, less a $10 restocking fee. To help your return go as quickly as possible, please follow these steps:

  1. Use the Contact Us form or email contact@slumberpod.com to let us know to expect your return. Please include your name, your order or delivery date, and the email address associated with the order along with details that will help us know why the item didn’t work out for you.

  2. We can arrange the return for you if you prefer and can send you a return label to attach to the package and take to your post office or FedEx (we compare both options and choose the least expensive). Please let us know the zip code where you will drop off the package. In this case, the amount of the return shipping will also be deducted from your refund.

  3. If you choose not to have us send the return label to you, please notify us via email (contact@slumberpod.com) and ship to: 
    SLUMBERPOD WAREHOUSE
    4735 Milgen Road
    Columbus, GA 31907
    (706) 593.7391
  4. Returned items must be unused, in the condition you received them, and in the original packaging. (See “Damages” below for return of damaged items.)

  5. Your refund (less applicable costs) will be processed and applied to your original method of payment as soon as possible after receipt of the returned item. Depending upon your credit card company, it may take up to an additional 10 business days after the credit is applied for the credit to appear on your credit card account.

  6. You will receive an email confirmation of receipt of the item along with verification of the refund being processed.

     

What if my order is damaged upon receipt?

If you received a damaged item, please let us know within 48 hours of the delivery. Please email contact@slumberpod.com with a photo of the damage along with your name, your order or delivery date, and the email address associated with the order. Depending on the damage, you may receive replacement parts or a full replacement. We will walk you through the process and what to expect upon receipt of your email.