- Canada Post Xpresspost - up to 3 business days
- Canada Post Priority - up to 2 business days
*Please note that estimated transit times do not include the order processing time of 1-2 days. Unfortunately, carriers no longer guarantee delivery estimates (even for expedited options), and SlumberPod cannot issue shipping refunds or waive return fees for orders that arrive later than expected.
See this disclaimer from Canada Post regarding ship times:
Delivery standards are based on normal delivery conditions and are subject to change without notice. The on-time delivery guarantee may be modified during peak periods (see canadapost.ca/notice) or suspended due to causes beyond Canada Post’s reasonable control, including, but not limited to, acts of God, epidemics, labor disruptions, equipment failures, or unanticipated surges in volume. Other terms and conditions apply.
Protect your order from being lost, damaged, or stolen!
We offer Route Delivery Insurance as a way to protect your order in the event the package is lost, stolen, or damaged. This option is the default and will automatically be applied to your order upon checkout (for a nominal additional fee) because we highly recommend this :)
*Please note that if you have opted out of Route for additional coverage, carriers will not reimburse for stolen orders. If your package was lost or damaged in transit, we are not able to replace or reship your order without a claim submitted by you to the shipping carrier.*
Shipping Issue Scenarios:
ISSUE : MISSING: TRACKING SAYS DELIVERED BUT NEVER RECEIVED
STEP 1: CONTACT THE SHIPPING CARRIER
The faster you reach out to the shipping carrier, the better the chances are that your package will be recovered.
Contact Canada Post
Contact UPS
STEP 2: CHECK WITH NEIGHBORS OR THE FRONT DESK/OFFICE
Sometimes your neighbor might have received your package and didn’t look at the name or address before opening it. If you live at an apartment complex or had the package delivered to a work location, make sure to ask the front desk or office to see if the package was delivered there versus your doorstep or desk.
STEP 3: ASK OTHER HOUSEHOLD MEMBERS
Yes, we have seen this happen — a partner brings in a package and shoves it somewhere out of sight. It doesn’t hurt to double-check that no one else in the household has seen any recent packages. If you are unable to locate the package after the above steps, continue.
NEXT STEPS IF YOU PURCHASED ROUTE DELIVERY INSURANCE:
STEP 1: CHECK EMAILS FROM ROUTE
You will want to check and make sure you have not received any recent emails from Route regarding a delay or issue in your package shipping.
STEP 2: START A CLAIM/ISSUE WITH ROUTE
You can click here to submit a claim with Route. You will just need to have your order number and email address on hand, but they will then take care of everything else and help get you taken care of!
LASTLY: CONTACT US
If you have any issues with Route or submitting your claim, please send contact@slumberpod.com an email with your order number, and we will help submit your claim through Route!
NEXT STEPS IF YOU DID NOT PURCHASE ROUTE DELIVERY INSURANCE:
STEP 1: SUBMIT A CLAIM TO THE CARRIER
We ship with Canada Post and UPS, so be sure to check your tracking number to determine which carrier was used with your order. You can submit a claim with Canada Post and with UPS here.
IF YOUR CLAIM IS APPROVED BY THE CARRIER:
Once you get confirmation that your claim has been approved, please submit this form or email us at contact@slumberpod.com and we will reimburse you for your order total or send you a replacement.
IF YOUR CLAIM IS NOT APPROVED BY THE CARRIER:
If the carrier denies your claim, unfortunately, we will not be able to assist you further. This is a reason why we highly recommend purchasing Route package protection.
